Purpose:
To ensure smooth, transparent, and secure logistics operations, this policy outlines our commitments, procedures, and your responsibilities when partnering with Cargo Experts.
Quote Validity: All freight quotes are valid for 7 days unless otherwise stated.
Order Confirmation: Shipments must be confirmed in writing—via email or signed documents—before any processing begins.
Minimum Cargo Requirements: For land freight, orders must match at least one truckload (FTL) or meet the minimum container load (LCL) as per our terms.
Rates: Freight prices exclude customs duties, taxes, and insurance unless specified.
Payment Terms: Unless negotiated otherwise, payment is due upon booking via wire transfer or approved methods.
Late Payments: Shipments may be delayed or canceled if payment is overdue, subject to storage fees.
All necessary export/import documents must be provided 48 hours before departure.
Additional inspections, certifications, or licenses required by destination authorities must be secured by the client.
Cargo Experts will assist with submission and tracking of customs paperwork but is not responsible for import clearance procedures post-destination.
Cargo must be properly packaged, labeled, and palletized.
Liability: Cargo Experts is liable for losses or damages caused by our negligence. Liability is limited to actual freight value unless insurance is purchased.
Insurance: Standard coverage is limited; full cargo insurance is available at additional cost.
Estimated transit times are provided in good faith but can be affected by force majeure, port congestion, or customs delays.
Clients will receive tracking updates at key milestones (pickup, departure, arrival, delivery).
Any delays or issues will be communicated promptly.
Loss or Damage: Must be reported within 7 days of delivery.
Documentation Required: Proof of loss and damage documentation must be submitted within 14 days.
Claims are processed in accordance with the bill of lading and applicable transport conventions.
Disputes unresolved within 30 days may be escalated to arbitration courts per governing law.
Fee Structure:
Cancellation > 7 days before departure: no fee.
3–7 days before: 50% of freight costs.
< 72 hours before: 100% of freight costs.
Changes in cargo details (weight, size, route) may require a new quote.
Any adjustments are subject to availability and additional charges.
We protect your business and shipment data with strict security measures.
Personal and commercial data are used only for logistics services and are never shared with third parties unless legally required or for customs processing.
Any data breach will be reported promptly.
Cargo Experts complies with all international shipping laws, customs regulations, and environmental guidelines.
Clients must ensure cargo is legally allowed for export/import and free from prohibited items.
Any fines or penalties due to non-compliance by the client will be invoiced accordingly.
For questions, suggestions, or concerns regarding this policy, please contact our team at [email protected] or through our official customer support portal.
By booking services with Cargo Experts, customers confirm they have read, understood, and agree to this policy and our terms and conditions.
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